Step 1. 
Understanding your options

The first step in the PHB process is for all those involved (i.e. you and the staff delivering the PHB), to receive appropriate information about it.

This includes: 

  • what is a PHB?
  • How a PHB can be used.
  • Support available to receive and manage a PHB.

During this step, it is crucial to understand the options available to you as well as the responsibilities involved in each option that is available. 

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